1. Scope of Services and Products
taja di Sertic Tajana offers a curated selection of exclusive, handcrafted fashion pieces designed to reflect the highest standards of artistry and quality. Our collection includes unique garments and accessories, tailored for individuals seeking distinctive style. All products are carefully crafted in limited quantities to ensure uniqueness and superior craftsmanship. We reserve the right to update and modify our product offerings based on availability and seasonal trends. Please note that certain items may be subject to limited edition releases, and availability may change without prior notice.
2. Prices and the Right to Modify
All prices listed on our website are displayed in Euros (€) and are subject to change at any time without prior notice. While we strive to ensure that all pricing information is accurate, occasional errors may occur. In the event of a pricing discrepancy, we reserve the right to cancel orders and refund any payments made. The final price of an item is confirmed upon the acceptance of your order, and any subsequent changes to the price after this confirmation will not affect your purchase.
4. Payment Terms
All payments must be made exclusively via bank transfer. Upon placing an order, you will receive detailed instructions regarding the payment process. Please note that we do not accept any other form of payment, such as credit cards or PayPal. The order will only be processed once the full payment is received and confirmed. We reserve the right to cancel any order that has not been fully paid within 7 business days from the date of order confirmation.
It is the customer’s responsibility to ensure that the payment is completed according to the provided instructions. Any fees related to the bank transfer, including international transfer fees, must be covered by the customer. taja di Sertic Tajana is not liable for any delays caused by the banking institutions or errors in the payment process. Please make sure that the payment reference includes your order number for swift processing.
5. Shipping and Delivery
We strive to dispatch all orders within 7 business days after receiving full payment. Shipping times may vary depending on the destination, and we cannot be held responsible for any delays caused by customs clearance, natural events, or third-party couriers. Shipping fees are calculated based on the customer’s location and the size of the order, and they will be clearly displayed at checkout.
Customers are responsible for any customs duties or taxes that may apply to international shipments. taja di Sertic Tajana cannot predict or calculate these charges in advance. Please contact your local customs office for more information before placing an order.
Once your order has been dispatched, you will receive a tracking number via email to monitor the progress of your delivery. It is the customer’s responsibility to ensure that the provided shipping address is accurate and complete. We are not responsible for packages that are lost or delayed due to incorrect shipping information provided by the customer.
6. Returns and Exchanges
Due to the unique and handcrafted nature of our fashion items, we do not accept returns or exchanges unless the product is defective or has been damaged during shipping. If you receive a damaged or defective item, please contact us within 5 days of receiving your order, providing detailed information and photos of the issue.
We will assess the claim and, if approved, arrange for a replacement or refund at our discretion. The customer is responsible for returning the defective item in its original packaging. All returned items must be unworn, unwashed, and in their original condition. We reserve the right to deny a refund or exchange if the item does not meet these conditions.
Customized or personalized items are non-returnable and non-refundable under any circumstances. Please ensure that you have carefully checked all details before placing your order. We do not cover return shipping costs for items that need to be returned unless the product was faulty or incorrect.
7. Right to Cancel Orders
taja di Sertic Tajana reserves the right to cancel any order at its sole discretion. In cases of pricing errors, product unavailability, or suspicious activities, we retain the right to refuse or cancel orders, even after the order has been confirmed and payment has been processed. If your order is cancelled, you will be promptly notified, and any payment made will be refunded in full.
8. Copyright and Trademark Protection
All content on this website, including but not limited to product designs, images, texts, and graphics, is the intellectual property of taja di Sertic Tajana. Unauthorized reproduction, distribution, or use of this content is strictly prohibited and may result in legal action. Our trademarks, trade names, and logos are also protected by national and international trademark laws, and any use without prior written consent is forbidden.
9. Privacy and Data Protection
At taja di Sertic Tajana, we are committed to protecting your personal information in accordance with applicable data protection laws. The information we collect is used solely for the purpose of processing your orders and providing you with a personalized shopping experience. We will never share your personal information with third parties unless required by law. You have the right to access, rectify, or delete your personal data at any time by contacting us via email at taja.taja.at@gmail.com.
10. Dispute Resolution
In the event of any disputes arising from the purchase or use of our products, we encourage all parties to seek an amicable resolution through direct communication with us. If a resolution cannot be reached, any disputes shall be subject to the jurisdiction of the courts in Florence, Italy. Both parties agree to attempt mediation as a preliminary step before initiating any legal proceedings. Mediation will take place under the rules and governance of a recognized Italian mediation institution, and the parties will equally share the costs of such proceedings.
11. Amendments to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time without prior notice. Any amendments will be posted on this website, and they will take effect immediately upon publication. Significant changes will be communicated to our customers directly. It is the customer’s responsibility to review the Terms and Conditions periodically to ensure awareness of any changes. Continued use of our services after modifications are made constitutes acceptance of the revised terms.